Careers

Airwide Solutions is a global provider of mobile messaging infrastructure and applications that enable, enhance and ensure mobile communications for more than 150 mobile operators in more than 60 countries. We have a proven track record of providing the most innovative and flexible solutions to both small and large mobile operators around the world, thanks to our global base of dedicated and talented employees who have been developing innovative and reliable solutions for nearly 20 years. If you are highly motivated, flexible and are ready to be part of an innovative team where you can make a difference, please contact us.

We offer: Competitive base salaries, stock options and a great benefits package. All the latest technologies, a challenging environment and a chance to work with the best of the industry.

Airwide Solutions offers equal employment opportunity and believes that diversity in developing customer solutions is essential to its success and growth.

Americas

IT Support Specialist
Location: Montreal

Airwide Solutions is a leading vendor of scaleable and flexible mobile messaging infrastructure solutions and applications for mobile telecom operators. With over 16 years experience in the messaging business.

We are currently seeking an Executive Assistant to our CEO. The successful candidate will be a highly experienced EA/Office Administrator and will work directly for the CEO and other senior executives in the head office. Working for a global company, the scheduling of travel and meetings across numerous time zones is a major element of this role.

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Asia

Project Manager (PM)
This role is based in Airwide’s Office in Gurgaon, India and reports to the Operations Manager
(based in Singapore).

Airwide Solutions is the leading provider of next-generation mobile messaging and wireless internet infrastructure, applications and solutions. Airwide Solutions operates globally with offices in Europe, the Americas, Asia Pacific, India, the Middle East and Africa. Airwide’s products are used by more than 120 wireless operators in 48 countries.

Airwide India Operations team supports all telecom customers within India. Full suites of Airwide Solutions products have been deployed all over India at various customer sites including Aircel, Bharti, and BSNL & IDEA among others, using multiple products and operating systems.

The principal job function of the Project Manager is to provide strong technical project and program management services around technical and delivery process of the company's products and solutions.

The principal job function of the Technical Support Engineer is to provide after-sales implementation for the Airwide Solutions product portfolio. The role of TSE involves timely project deployments, product support and O&M to achieve high levels of customer satisfaction.

It is a highly customer facing role & requires frequent interactions with telecom operator’s projects & operations teams for all technical issues around the Airwide deployments & support and troubleshooting applications. The role holder will be independent, self-motivated, and able to work under pressure.

The Sydney Operation’s team supports customers within Asia, Australia, New Zealand and the Pacific. The role involves timely project deployments and customer support to achieve high levels of customer satisfaction. The Sydney office deploys the full suite of Airwide Solutions products across multiple operating systems and architecture.

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EMEA

Desktop Specialist
Reading Business - Full Time Reporting Structure:
Reports to Global IT Manager

As a Desktop Specialist in the Reading Information Technology team, you will be responsible for first-line support and troubleshooting of computer-related issues for staff in Reading as well as remote users in other Airwide offices.

The main purpose of this position is to drive the gateway product business. This includes analysis of the markets and customer requirements as well as definition and documentation of product requirements. The targets are achieved by working cross-functionally to drive product development through the AWS product processes, and working with sales & partner organization to achieve set revenue targets.

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VP Sales, EMEA
Reading, UK

VP Sales EMEA will be responsible for leading the company’s sales and business development in EMEA, and help achieve the company’s growth targets. The successful candidate will, define the overall regional sales & business development strategy, vision and in line with company strategy, subsequently owning the plan’s successful implementation. In addition he/she will take a hands on approach to prospecting and business development both with existing and new customers.

Airwide Solutions is global mobile telecoms organization. Airwide Solutions works within the messaging (SMS/MMS/EIR) market place worldwide.

The customer operations engineer will work within the EMEA Operations team based in Reading and will be responsible for installing, upgrading and supporting messaging products.

The engineer will be assigned at any given point in time either to support activities or to a delivery project. They will be report to the Support Team Leader or a Deliveries Project Manager depending on which type of work they are assigned to. The delivery work will require the engineer to travel to customer sites usually in Europe, the Middle East or Africa but occasionally in the rest of the world.

It is expected that, after a period of training, this engineer will initially focus on support activities.

The engineer will need to be technically strong, be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Airwide Solutions’ organisation and the customer’s technical staff. The engineer will need to be able to work under pressure and must be prepared to work beyond the normal working day in order to complete work to tight time constraints or meet the needs of the customer.

Airwide Solutions is a leading global provider of next generation mobile messaging and mobile security software and solutions to mobile operators worldwide. Its core products include a SMSC (Short Message Service Center), next generation SMS Router, Multimedia Gateways and Storage, next generation MMS as well as AntiSpam/AntiSpoof and EIR (Equipment Identification Register) solutions.

With over 150 Customers Worldwide, Airwide Solutions has a terrific opportunity to leverage growth in bookings and revenue with the existing base as well as growing into new accounts.

The principal objective of the role is the management of customer support services to Airwide customers. This involves day to day managed of the 1st and 2nd line support teams within the region. This requires the Operations Support Manager to maintain strong working relationships with customers and internal key business stakeholders

The Operations Support Manager responsibilities cover the following key areas:

Customer & Relationship Management
Support services
Team Management
Quality